Partyscapes Policies
Customer's agreement to rent and pay for Equipment. Customer shall use all property in a careful and proper manner, shall comply with all applicable laws and regulations, and shall return the property in the same condition as when received. Customer's agreement to assume all risk, risk of loss and damage to the property from any cause whatsoever.
The Customer acknowledges that swandesign, LLC is not the manufacturer or designer of rental items.Customer will take safe steps when working with hot beverage dispenser or any items that may cause damage to tables, floors or self if not handled safely and appropriately and as instructed per manufacturer. Customer should use potholders, cork pads, table pads, or other means necessary to protect tabletops and floors from damage.Under no circumstances will swandesign, LLC be liable for any incidental, special, punitive or consequential damages arising out of or in connection with the rental property / event location.
You are able to receive a full refund up until 10 days before the date of your delivery. We do not offer any refunds within the 10 day period before your delivery date.
Responsibility of the rentals, bins / boxes (containers) and packing material, remains with the Customer from the time of delivery until the time of return. Customer agrees that all rentals, containers and packing material are protected from weather at all times and secured when not in use. Assignment and subletting by Customer is prohibited. At time of receiving rentals, Customer will maintain the equipment and return it to the lessor in good ("rental-ready") condition.
All rental items must be returned to swandesign, LLC within the rental period specified on the Rental Confirmation Order. Customer will receive an email with “Delivery” time and “confirmed collection” time. If these times need to be altered, the Customer will provide updates to swandesign, LLC by email 48 hours prior to start of event at: swandesign.vh@gmail.com. Customer will have extended rental charges of full amount of the rental for each 24-hour period it is late. If equipment is not returned within 3 days of the “Delivery” date listed on email confirmation, such failure shall constitute an unauthorized taking and swandesign, LLC may consider such equipment stolen and take all steps necessary to recover said items, including charging the Customer at cost price thereof and shall be due upon billing in addition to the rental charges.
Delivery includes “Delivery” of bins containing items on the rental order at one location. “Collection” includes retrieval of bins containing items on the rental order from one location. Delivery & collection costs are a non-refundable flat rate of $40 for both. Customer ensures the delivery site is reasonably safe, secure and accessible. Parking, entry fees, permits and/or access to a venue needs to be obtained / supplied by the Customer. Delivery is for 1st floor of venue/home at arranged time.
In the event a rental item is returned to swandesign, LLC stained, damaged, or in broken condition, Customer will be charged two (2) times the rental cost of the piece. Customer agrees to provide a valid credit card number when signing authorization contract, which will be used by swandesign, LLC to pay for any damages. Customer will be notified before any charges are made.
Customer acknowledges that some of swandesign, LLC’s inventory items are one-of-a-kind items. swandesign, LLC reserves the right to substitute an ordered item with another item of similar form, fit and function in the event an inventory is no longer available.
Customer shall indemnity, defense and hold harmless swandsign, LLC against any claim, action, damages, and liability, including attorneys’ fees, arising or connected with Customer’s use and possession of the rental property.
Styling and setup of items is an additional service that must be prearranged by email.